Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods in a single order that are delivered separately, the period begins on the day on which you, or a third party named by you, took possession of the last item. For gift vouchers and services, the withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (Hanna Brake, Honeyz Boulevard, Bernhard-Nocht-Straße 1, 20359 Hamburg, Phone: 0172 4103601, Email: support@honeyzboulevard.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, although it is not mandatory.

You can also exercise your right of withdrawal online via the withdrawal function in our online shop: to be added: web address or name of the link. If you use this function, we will send you a confirmation of receipt without delay on a durable medium (e.g. by email), stating the content as well as the date and time of receipt of your declaration.

To meet the withdrawal deadline, it is sufficient for you to send your notice of the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you notify us of the exercise of the right of withdrawal, relative to the total scope of the services provided for in the contract.

The right of withdrawal does not apply, or expires prematurely, in the following cases:

• Goods that are not prefabricated and for the production of which an individual selection or specification by you is decisive, or which are clearly tailored to your personal needs.
• Goods that can spoil quickly or whose expiry date would soon be exceeded.
• Sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• Services, if we have fully performed the service and only began performance after you gave your express consent and simultaneously confirmed your awareness that you would lose your right of withdrawal once we had fully performed the contract.

If you wish to withdraw from the contract, please complete this form and send it by email to support@honeyzboulevard.com or by post to the address below.