Not happy with your order? As a consumer, you can withdraw from your order within 14 days without giving any reason and return the goods to us. The period begins on the day you receive the goods. Full details are in our Right of Withdrawal notice. Here is a short summary of the process.
How Returns Work
- Declare your withdrawal: Let us know about your withdrawal within the 14-day period, most easily via the withdrawal function in our shop or by email to support@honeyzboulevard.com. You can also use our model withdrawal form for this. Please state your name, order number, and the products you would like to return.
- Pack the goods: Pack the goods carefully, ideally in their original packaging, and include the delivery note or a note with your order number.
- Send the goods back: Send the package without delay, and no later than 14 days after your withdrawal, to the address stated below. Please affix sufficient postage — we cannot accept unpaid shipments.
- Receive your refund: Once your return has arrived and been inspected, we will refund the purchase price plus standard delivery costs. The refund is made no later than 14 days after receipt of your withdrawal, using the same method you used for payment. We may withhold the refund until the goods have arrived with us or you have provided proof that you have sent them back.
Return Address
Hanna Brake
Honeyz Boulevard
Bernhard-Nocht-Straße 1
20359 Hamburg
Return Shipping Costs
You bear the direct cost of returning the goods. We recommend insured shipping with tracking, since the risk of transport lies with you until the goods reach us.
Condition of the Goods
Please return the goods as unused and complete as possible. You may inspect the goods to the same extent as would be possible in a physical shop. You are liable for any diminished value resulting from handling beyond that.
Excluded from Return
There is no right of withdrawal or return for:
- goods that were individually made for you or clearly tailored to your personal requirements
- goods that spoil quickly
- sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery
- services that we have fully performed with your express consent
Exchanges
We do not offer direct exchanges. If you would like a different product, please withdraw from your order and place a new order for the desired product.
Goods Arrived Damaged or Faulty?
If your goods arrived damaged or are faulty, please contact us right away and, if possible, send us photos. The statutory warranty rights apply. We cover the return shipping costs for defective goods.
